Email your list to NARI National at: info@nari.org. Please include your company name, your name, phone and email. This is another benefit of your NARI membership.

Greater Phoenix NARI

PO Box 26985

Scottsdale, AZ 85255

Phone/fax: 480-419-1631

Email: Jettaatk@yahoo.com

www.GreaterPhoenixNARI
.org

Greetings!

How about the temps and the good news I keep hearing from all of you! Business is picking up. Yippee!

Thank you to all who entered the CotY Awards. WOW is what I can say of the wealth of talent we have remodeling homes with all sorts of challenges. Kudos to our CotY Chair George Brunell CR of AFS Building Group., Inc. Again, he put together an outstanding group of judges and answered the questions of many new entrants who many even won! Let's keep our fingers crossed that they do well in the regional and national competition here in Phoenix April 7-10th, 2010. Make sure you attend the Glitz & Gamble to see all of the entries and the winners and to have the opportunity to win some great prizes. Best of show will also be announced...to be placed prominently on the new NARI website and on the 2010 NARI directory cover.

If you would like to learn more about committees and contributing to the Chapter, give me a call at (480) 419-1631. Our Chapter operates largely by dedicated volunteers who strongly support NARI's high standards, ethics and integrity -- members just like you. It's easy and fun.

Thank you for another great year!

Jetta Atkinson

Chapter Director

2010 NARI Board of Director Elections Results

Thank you to all of you who voted in the annual Board of Directors elections held during the November 11, 2009 Chapter Meeting at SunWest Appliance Distribruting. It was a tight race and we appreciate all who participated.

Let's congratulate the 2010 Greater Phoenix NARI Board:

Chairman of the Board - Brian Puglisi CR of NY Design Build Inc.

President - Julie Cook of Inside Out etc.

1st Vice President - Brian Young of NY Design Build Inc.

Vice President - Mike Dennis of Custom Stone Works

Treasurer - Stephanie MacPhail of MasterTouch Contracting

Secretary - Taisia Goidich of Ferguson Enterprises)

Director - Patrick Benkowski CR Roadrunner Custom Remodeling Inc.

Director - George Brunell CR - AFS Building Group Inc.

Director - Dee Larson - Stardust non Profit Building Supplies/Angels on Call

Director - Shawn Ward - Arizona Fire & Water Restoration

Director - Steve Shinn GCP - HomeWork Remodels

Director - Steve Lenzmeier - Lenzmeier Construction, Inc.

Board Alternates: John Cook - Inside Out etc. & Ivan Kolesik Jr. - The Kolesik Law Group.

We thank the officers and the alternates and want to remind all NARI members that the association is only as good as what our members bring to the table in terms of their talents and energy. We have several committees that need chairs and members. Got an hour or two? -- That's all it takes. Give it to GP NARI. For info, contact the NARI office at Jettaatk@yahoo.com or (480) 419-1631.

It's a fact...members who do more than attend meetings, benefit the MOST from their NARI memberships.

President's Message
Brian Puglisi CR

President, NY Design Build Inc.

Dear Friends and Colleagues:

This being my last President's Message, I have to reflect on the past year. Sometimes things move so fast and time slips by us that we need to look at the successes and shortcomings as learning experiences. Being Chapter President has been one of the most fulfilling experiences I have had. We made tremendous strides for our Chapter this year. A few come to mind including:
1.       Our new Home Show presence and partnership with Maricopa County Home Shows/Alaska Events.
2.       An Ethics Committee that is watching out for our members.
3.       An Education Committee that will be bringing in CR study groups, EPA Required Lead Training and dynamic guest speakers and seminars for 2010.
4.       A Government Affairs Committee who will be keeping us up to date with new legislation.
5.       And at the top of my list, NARI National's recognition of our Chapter's continued success by being chosen to host the 2010 NARI National Spring Conference and Evening of Excellence April 7-10th.

All of these accomplishments are a direct result of a strategic plan that was set in to motion five years ago with Past Presidents Jerry Corell, Patrick Benkowski CR, Ivan Kolesik Jr. and Gary Wheat CAPS CR. With their guidance, and the most dynamic and dedicated board of directors this Chapter has seen along with our very own and well respected Chapter Director, Jetta Atkinson, my job was relatively easy. I would like to say "Thank You" to all of you. It has been a pleasure to serve with you.

So what does the future hold? Well I am very pleased that Julie Cook will be the new Chapter President. Julie is an energetic and intelligent person with great ideas. I am confident that she will lead us toward our Chapter goals and bring new insight and direction. We now have one of the Chapter's most diverse Board of Directors ever who are active, committed and willing to take on the challenges of working together towards making our Chapter better, stronger and more recognized.

Last month our meeting at SunWest Appliance Distributing was another hit-- fine food and informative guest speakers. Ivan Kolesik Jr. gave us an update on the ROC sweeps that have been pillaging the recovery funds and we had a mini seminar on Viking Appliances by Jim McCabe of SunWest. Phil Stratton, The Director of Chapter Services from NARI National gave us an update on all NARI matters. These are exciting times.

Thank you to all of you for all of your support this past year. I will be moving on to Chairman of the Board in 2010 and I will be very active with the Education Committee along with Gary Wheat CAPS CR in the coming year. I also am working on the National Education committee and revising the CR study guides.

I am happy to announce that all CR Designations will be accredited. These are the only accredited certifications in our industry. So now is the time to sign up for a study group. Contact Jetta if you would like to get info on our upcoming classes.

It has been my pleasure to serve you as President.

Sincerely,

Brian Puglisi CR

The Art of Follow-Up

Many remodelers are entrepreneurs of sorts who are passionate and love pitching to prospective customers. They often forget the importance of following up with prospects, and even with current customers. Add to this the difficult market environment, which has would be customers more reluctant than ever to pull money out of their wallets, practicing the art of follow-up becomes more important.

The key to following up effectively with customers to win more business is to understand that people don't buy when you're ready. They buy when they're ready. So it's imperative to be "in front of them," ready to do business, at exactly that moment.

Here are some recommended ways to master the art of follow-up from Rich Sloan, co-founder of StartupNation.com, a leading business and networking site.

Build trust. Do special and thoughtful things after coming in contact with a possible customer. Mail a handwritten note. Send an email. Call them on the phone.

Be prompt. If you set an expectation, always meet or exceed it. Promptness is a simple way to build confidence and trust.

Use a variety of mediums. Sometimes nothing is better than face-to-face at a home show. But follow-up! Call. Better yet, meet in person. Is your website reflective of your quality of work? Network. Get involved with professional organizations. Volunteer.

Be a thought leader. Instead of constantly trying to sell, figure out how to position yourself as a provider of quality, professionalism and integrity in the industry. Have you won awards with your work? Are you certified in your industry? Differentiate yourself. People remember.

Accessing NARI National's Website
Is Your Information Current?

Follow these simple steps so your company's information remains current on the National NARI website, NARI.org.

If you are having trouble, try these basic steps from Judy Carlsen, the Administrative Assistant at NARI National. Click the red house in the upper right hand corner of the website marked "Members Only."

At the prompt, type in your email address as your user name. Note: the system must have the same email address in the NARI National database or you can reach Judy by phone at (847) 298-9200 and she can walk you thru the process.

Then enter your password. If you have never been there before, type in the word "password." Then click on to "log-in" to enter the "Members Only" section.

If you want to change your password, click on the last item on the left hand side -- "Change Password" and follow the prompts. It's that easy.

NARI Exhibitor Block at January Maricopa County Home & Garden Show

We hope you will take advantage of an exclusive special feature for NARI members. Not only do we have the "NARI Corridor" of members, there is an advertised feature called the free 1:1 consultations with NARI associates. This is a great opportunity to meet face to face with homeowners to promote your business while representing NARI.

Why have a booth? The January Home show is the largest attended home show of the year. Have your booth in the NARI corridor and tout your membership at the booth.

Each exhibiting NARI member will be given the opportunity to be the industry expert during the block scheduled between 11am and 5pm all three days of the show. Each consultation should last no longer than 20 minutes. Time slots are filling up fast so reserve your preferred time today.

Advertising for the NARI consultations will be included in TV commercials, radio commercials, Arizona Republic advertisements, the show program and website and more.

For information contact Johanthan Tom, Director of Operations/Special Events at 602-485-1691, ext. 107 or at Johanthan@MaricopaCountyHomeShows.com.

NARI National Dues Increase

At its March 28, 2009 meeting, the NARI House of Delegates voted to impose a dues increase of $35 for Chapter members and Members-at-large as well as a 15% dues increase for National Members. This dues increase will be effective for all current members with renewal dates on or after January 1, 2010 as well as for all new members who join the organization on or after January 1, 2010. This is the first NARI National dues increase in 12 years.

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